Even established companies may encounter flaws in their operations hence consumers can too be hassled by products from these providers as well as the smaller companies. The sad thing about this problem though is that consumers, more often than not, do not receive the attention and assistance that they require. Companies may they be established or not, or even if their motto is that the customer is always right, most consumers fail to get sympathy from most of these businesses when the time comes that product complaints come to play.
When it comes to complaints, even customer care departments have their limits. It is not uncommon for most consumers to feel cheated as complaints are oftentimes piled up and simply left unresolved. Most modern day consumers have begun becoming more vigilant when it comes to the purchases they make. They make sure that whatever the product, their needs will be attended to when necessary. More extreme measures have been approached in order to pursue consumer rights. Consumer courts as well as consumer complaint forums have paved the way for an easier management of customer complaints. Through these outlets, consumers can express their complaints with regard to any purchase and gain the defense of their rights. People have the option to defend themselves and the fee for these courts is minimal.
The Indian government set up consumer courts as a part of their judicial system. These were meant for their rights to be protected. As a result, companies too needed to start practicing fair business methods. They too will have to start taking product complaints seriously regardless of the cost or value of the purchase. There are three courts that can attend to consumers. The first one is the National level consumer court which handles cases originating from anywhere in the nation. State level courts on the other hand aims to manage state wide cases and there are the district courts which serve to handle cases per district.
Indian online consumer forums have been made available to give pertinent information with regard to actual consumer complaints given particular products, services, and companies. One of the popular consumer forums in India is consumercourtforum.in, and people can seek advice for their needs and concerns here. They can use information from sites like this one in order to prepare for their course of action when it comes to pursuing their claims.
Consumer courts serve people by helping them realize their worth as consumers where opinions and rights are promoted and protected. Consumer forums also assist the courts with regard to protests that demand the promulgation of consumer rights as well as the proper management of complaints. However you wish to see it, everything depends on proper business practice. Responsible business practices include taking complaints seriously and handing out adequate actions to resolve it for the sake of the consumer. Not only will lasting relationships with clientele be established but longer relationships can be maintained.